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If you wish to place an order for items shipped to more than one location, please call us at 1-800-592-5203 during our regular business hours (10 AM - 5 PM, closed Sundays and holidays). If you are in the metro Atlanta area, please call 770-929-3488. If you have customer service questions, please see our customer service page If you would like to know about our privacy and use policies, please see our policy page. If you would like to know more about the monastery, please see our about us page, or visit our main website www.trappist.net
Frequently Asked Questions
Will my email address be sold to a mailing list?
Is my information safe?
Which credit cards do you accept?
Do I need cookies enabled to shop on this site?
I don't have a credit card, can I still order online?
How can I get a copy of your mail order catalog?
I'm afraid to use my credit card on the Internet, how can I order from you?
What is the Wish List?
How much will shipping and handling cost for my order?
What carriers do you use to ship products?
Can you ship my order via 2nd day air?
I live outside of the United States, can you ship an order to me?
What is your return policy?
What if an item is out of stock?
How do I submit a prayer request?
Can you take my order for a bonsai pot?
May I make a donation to the Monastery?
What time are services held at the Abbey Church?
Security Questions - Will my email address be sold to a mailing list?
No, we do not sell, trade, or rent your personal information to others. We respect your privacy. - Is my information safe?
Yes. Our server is secure and all of your personal data is encrypted. For more information about our secure server, please view our Policies Page. Ordering Questions - Which credit cards do you accept?
We accept Visa, Master Card, American Express, and Discover cards. - Do I need cookies enabled?
Yes, you do need cookies enabled. For more information please see about cookies - I don't have a credit card, can I still order online?
We're sorry, we can't accept online orders without a credit card. But, you can order from us by telephone (800.592.5203) by printing our order form, or your can either fax or postal mail it to us. - How can I get a copy of your mail order catalog?
We offer a limited number of specialty mail order catalogs. Please call our office at (800.592.5203) to request a specific catalog. - I'm afraid to use my credit card on the Internet, how can I order from you?
We offer a very secure web site for you to order from, for more information read our policy page. If you would rather, you can order from us by telephone (800.592.5203) by printing our order form; or you can either fax or postal mail it to us. - What is the Wish List?
The Wish List page is a handy way to keep track of items you wish to purchase (or you wish for someone you love to buy for you!). You can add any product on our website to your Wish List, and any item listed can be moved directly from your Wish List to your shopping cart. Please note, you must be logged in to your account to use the Wish List feature. Shipping Questions - How much will shipping and handling cost for my order?
Before finishing your order, you can click on the link "click here to estimate shipping cost." - What carriers do you use to ship products?
We use UPS or the U.S. Postal Service - Can you ship my order via 2nd day air?
Yes. You may select from different shipping methods when you check out. - I live outside of the United States, can you ship an order to me?
We are sorry but we are unable to ship orders outside of the United States at this time. Returns/Out of Stock - What is your return policy?
If you are not satisfied for any reason, you may return or exchange items for their purchase price within 15 days of receipt. Please see our Customer Service page for details on making a return. - What if an item is out of stock?
Policy on Out of Stock Items: On occasion, demand for certain items will exceed supply. If a product is out of stock, it will be deleted from your order. We will notify of you of the cancellation, and you will not be charged for cancelled items. Please re-order your item later. If your order includes multiple items, we will ship all available products. Prayer Requests - How do I submit a prayer request?
To submit a prayer request, send email to: prayer@trappist.net. Your prayer requests will be placed in the Monastery's prayer box. These prayer intentions are prayed for by the community each day. This is not to request for individual Masses to be said. For more information about requesting a Mass, please visit the Monastery's Prayer List page:www.trappist.net/prayer_request/prayer.htm Other Questions - Can you take my order for a bonsai pot?
No, sorry, we can't take bonsai pot orders. However, you can visit Bonsai by the Monastery's web site: www.bonsaimonk.com and contact them directly about placing an order for pots. - May I make a donation to the Monastery?
Yes! We would welcome your donation to assist in the good work of the Monastery. If ordering online, you may include your donation as a purchased item from the "Donations" category. For other orders, please indicate the amount of your donation on the order form. God bless you! - What time are services held at the Abbey Church?
Prayer times are held throughout the day. Please visit the Monastery's homepage for a current schedule: www.trappist.net All proceeds support the Monastery of the Holy Spirit. 
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